Home » News » GM » OnStar reaches 1 billion customer interaction in 19 years
Even if is just being launched in Europe, OnStar service is available for a long time in the United States on most of General Motor cars. The popular service has now reached more than 1 billion requests from customers, who interact by phone, mobile app or embedded cellular service in their cars and trucks.
 
It is an impressive milestone, considering the system was launched 19 years ago as an industry-first service that would place a call from the vehicle when an air bag deployed. Now, in this stage, its functions are much more complex: OnStar remotely unlocks doors, loads driving directions directly to the vehicle, compiles and sends emails on vehicle health. A customer contacts OnStar every two seconds. That adds up to about 5 million calls a month from its subscriber base of more than 7 million. Add 8.8 million interactions a month from the mobile app.
 
Before becoming known as OnStar, the original name for the service was Project Beacon. Its goal was integrating wireless communication into vehicles, years before mass adoption of smartphones.
 
In the fall of 1996, OnStar debuted in the Cadillac DeVille, Seville and Eldorado. The service initially offered Airbag Deployment Notifications, the core of OnStar’s safety and security premise, which progressed into Automatic Crash Response that uses sensors capable of determining the severity of a crash impact and alerting an OnStar emergency advisor to assist. OnStar today responds to more than 100,000 emergency calls every month.
 
The Vauxhall OnStar connectivity and service assistant will be launched in Europe on August 3, 2015.



Related Articles

Leave a Comment

Fields marked with * are required
Name *:
Email *:
Comment *:
Code *:
  CAPTCHA
  • Email
  • YouTube
  • RSS
  • Twitter
  • facebook
  • feedburner

Related Specs

  1. 2004 Cadillac CTS-V/GM Racing

    Engine: LS6 V-8 w/Dry Sump Lubrication, Power: 83 mm / 3.27 in, Torque: 569.44 nm / 420 ft lbs @ 5600 rpm
  2. 2010 Ford Mustang

    Engine: V8, Power: 315 hp @ 6000 rpm, Torque: 325 lb-ft @ 4250 rpm
  3. 2009 Nissan 370Z

    Engine: VQ37VHR Variable Valve Timing NA V6, Power: 332 bhp @ 7000 rpm, Torque: 270 lb-ft. @ 5200 rpm
  4. 2010 Bentley Azure T

    Engine: Twin Turbocharged V8, Power: 500 bhp / 507 PS / 373 kW @ 4,200 rpm, Torque: 738 lb ft / 1,000 Nm @ 3,200 rpm
  5. 2009 Porsche Cayman

    Engine: 6 Cylinder Horizontally Opposed "Boxer", Power: 320 bhpN/A

New Vehicles

2018 Infiniti QX80 - official teaser pictures2018 Infiniti QX80 - official teaser pictures
The third generation Infiniti QX80 will be officially unveiled during the Dubari Motor Show, the event which will kick off on November 17. According to ...

Concept Cars

Hyundai Hypereconiq Ioniq concept scheduled for SEMA Las VegasHyundai Hypereconiq Ioniq concept scheduled for SEMA Las Vegas
The current Hyundai Ioniq is seen as a very efficient choice for those who want an alternative to the popular Toyota Prius. But it will never be seen ...

Custom Cars

Land Rover Discovery transformed in a mobile kitchen for Jamie OliverLand Rover Discovery transformed in a mobile kitchen for Jamie Oliver
Ever imagined a car being transformed in a mobile kitchen. We said car, not van, so the challenge is very difficult. Not so difficult for Chef and TV ...

Future Cars

GM outlines its zero-emissions plansGM outlines its zero-emissions plans
Since it introduced the Chevrolet Volt, its first electric vehicle, GM entered a path that was supposed to lead to a complete electrification of the range. ...

Market News

Skoda enjoys record sales in SeptemberSkoda enjoys record sales in September
Skoda is enjoying one of its best sales period, as the global growth continues. The Czech brand announced it has delivered 112,900 vehicles worldwide ...

Gadgets

Nissan and Amazon Alexa will allow you to talk to your carNissan and Amazon Alexa will allow you to talk to your car
Nissan wants to offer its clients new technologies and is now updating the list of gadgets you can find in its US vehicles. ...

Various News

First Polestar model - teaser picturesFirst Polestar model - teaser pictures
A few months ago, Volvo announced that Polestar will become an independent sub-brand of the company. Now, Polestar is ready to unveil their first model. ...

Motorsports

BMW M8 GTE - First official picturesBMW M8 GTE - First official pictures
BMW has put on the race track the upcoming M8 GTE model. Three-day test at the Lausitzring (GER) heralded the next phase in the development of the new ...

Videos

2018 Audi A8 review. The new German model is the most tech savvy car2018 Audi A8 review. The new German model is the most tech savvy car
Audi A8 was launched a few months ago and now we have the chance to see the first proper video review of the car. After the official presentation, we ...